If your item has developed a manufacturing fault within a year of purchase, please contact our Customer Service team and provide images of both the item and the fault. If you have a faulty bike you will be asked to provide the following photos:
•Whole bike
•Bike area with Fault / Damage
•Box showing any damage
•Box showing the shipping labels
During cases where the fault is difficult to demonstrate on a photo we may need you to send a short video demonstrating the fault.
If you'd like to elaborate further on how we can improve this content, you could share some specific feedback with the article author below. This feedback form does not connect you to Customer Service.
If you need to get in touch with the Customer Service team, press the 'Contact Us' button instead.
