-
Delivery & Collection
-
Delivery Methods
Delivery Methods
-
Delivery FAQs
Delivery FAQs
-
Delivery Methods
-
Returns & Refunds
-
Returns
Returns
-
Refunds
Refunds
-
Brand Partner Returns
Brand Partner Returns
-
Returns
-
Orders & Payments
-
Placing Orders
Placing Orders
-
Completed Orders
Completed OrdersWrong/Faulty item received
We’re sorry to hear there are issues with your order.
Please contact our Customer Services team within 28 days from the delivery date with full details of the wrong item that you've received and we will investigate this for you.
When contacting us, please also provide a clear image showing the tags and product code to show our Customer Services team the wrong item so we can better help you.
SDid you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find it helpful? Yes No
Send feedbackThanks for the feedback. We will improve this article.
-
Product Info
Product Info
-
Placing Orders
-
My Account
-
Getting Started
Getting Started
-
Technical Issues
Technical Issues
-
Getting Started
-
Ride to Work
-
Employees
Employees
-
Employers
Employers
-
Employees
-
About Us & Our Policies
-
Terms & Conditions
Terms & Conditions
-
Our Responsibilities
Our Responsibilities
-
Privacy & Cookies Policy
Privacy & Cookies Policy
-
Terms & Conditions