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Returns & Refunds
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Brand Partner Returns
Brand Partner ReturnsI need to return my order or item bought from a Brand Partner
Please check your email confirmation to see if your item was delivered from one of our brand partners, their details will show under the product details and will look a bit like this:
Please see additional information below and details on how to return those items.
Returns policy overview
- Returns will be eligible for refund only, no exchanges are available for these items
- Items must not be used, worn or washed
- Items must be in original packaging and all tags attached
- Personalised items will not be accepted unless text is incorrect, or the item is faulty
- Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons
- Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned.
Please note: postage will be payable. We do not offer a free returns service for unwanted items.
BRAND PARTNER RETURNS INSTRUCTION 4Down Distribution Please return items to the following address:
4Down Distribution Ltd,
Unit 6 Northridge Business Park,
Haywood Way,
Hastings,
East Sussex,
TN35 4PPCannondale Please return items to the following address:
Cannondale UK - Returns,
Vantage Way,
Poole,
Dorset,
UNITED KINGDOM
BH12 4NUChicken Cyclekit Please reach out to our Customer Services team to make a return, or to raise any warranty queries.
Any returns must include the returns form.Cube / Oneway Bikes Please return items to the following address:
CUBE Store,
Dobbies Garden Centre,
Bath Road,
Gloucester,
GL10 3DPEndura Please return items to the following address:
Endura Ltd,
3 Starlaw Park,
Livingston,
EH4 8SFEskuta Limited Please return items to the following address:
Unit 5,
Bermuda Innovation Centre,
St. Davids Way,
Nuneaton,
CV10 7SDExposure Lights Please return items to the following address:
Ultimate Sports Engineering,
Unit 4,
Bury Mill Farm,
Pulborough,
RH20 1NNExtra UK Please return items to the following address:
Extra UK,
Domino House,
Morris Close,
Park Farm Ind Est,
Wellingborough,
NN8 6XFI-Ride Please return items to the following address:
Swallow Enterprise Park,
Diamond Drive,
Lower Dicker,
East Sussex,
BN27 4ELJ and R Sports Please return items to the following address:
SDMP Customer Service,
C/O J & R Sports Limited,
Unit 4 Vesty Business Park,
Vesty Road,
Aintree,
Merseyside,
L30 1NYMomentum Hyper Please return items to the following address:
RideMinded UK,
Alexandra House,
36a Church Street,
Chelmsford,
Essex,
CM2 7HYOxford Products Ltd Please return items to the following address:
Priority Return,
Oxford Products Ltd,
De Havilland Way,
Witney,
OX29 0YGPacific Cycle Please return items to the following address:
Pacific Cycle UK – Returns,
Vantage Way,
Poole,
Dorset,
UNITED KINGDOM,
BH12 4NUPure Electric A Pure Electric pre-paid collection must be arranged in order to return any purchase to the Partner Brand. Please reach out the our Customer Services team stating your reason for return and a date you are available for the collection to be made.
Please note items are to be returned in their original packaging, in a resalable condition, and securely packaged.
Raleigh A Raleigh Return Number must be obtained before any return is sent back to the Partner Brand. To obtain your Raleigh Return Number please reach out to our Customer Services team.
Silverfish For warranty claims please click here
Please return items to the following address:
Silverfish UK LTD,
Units 3a-3c Woodacre Court,
Saltash Parkway Industrial Estate,
Burraton Road,
Saltash,
Cornwall,
PL12 6LYUpgrade Bikes Please use the provided returns label to make any returns, and ensure that the goods are returned in a re-saleable condition.
Please return items to the following address:
Upgrade Bikes, AB Star Road,
Partridge Green,
West Sussex,
RH13 8RAVeloBrands Please return items to the following address:
VeloBrands Ltd,
Copplestone Mills,
Copplestone,
Devon,
EX17 5NFWeeRide UK Please return items to the following address:
WeeRide Returns,
Silver X Group,
Unit 2 & 3 Hamilton Road,
Sutton in Ashfield,
NG17 5LDZyroFisher Please return items to the following address:
ZyroFisher,
Roundhouse Road,
Faverdale Industrial Estate,
Darlington,
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Brand Partner Returns