How can we help you?

You have 28 days to return your item	You will have to cover the cost of the return postage	Once returned, allow 14 days to be refunded

Returning an item shipped by a Brand Partner?  Please visit our Brand Partner Returns article as different instructions for return may be required. Items shipped by a Brand Partner will look like this on your emails:

How to return an online order

1	Securely repack your items so they are safe for shipping. Items must have not been used, worn, or washed & must be in a resalable condition, in their original packaging with all tags attached.
2	Items that were shipped from our warehouse, return your parcel to: Chain Reaction Cycles, Unit B, Brook Park East, Shirebrook, NG20 8RY
3	Send your parcel back using your preferred postal or courier service, please note that postage will be payable. We do not offer a free returns service for unwanted items.
4	For peace of mind, we encourage you to keep a receipt of proof of return. Allow 14 days from the date of return for this to be credited back to your original payment method.

If your item is faulty, please contact our Customer Service team and provide images of both the item and the fault. If you have a faulty bike you will be asked to provide the following photos:

• Whole bike
• Bike area with Fault / Damage
• Box showing any damage 
• Box showing the shipping labels

During cases where the fault is difficult to demonstrate on a photo we may need you to send a short video demonstrating the fault.

Other important information related to returns

• All items are inspected upon return, if we don't find a manufacturing fault and is simply due to wear and tear, we will return the item to you.
  
  
• If there is an issue or imperfection with the item received, please contact the Customer Service team for help, providing full and clear details of the issue.
  
  
• For items that do not fit, or other 'change of mind' scenarios, you will need to cover the return cost. Our Customer Service team will not be able to offer a free return service for you.
  
  
• Orders placed online cannot be returned to stores. This also applies to orders where you chose a 'click and collect' delivery option.
  
  
• Returns are processed on a per-order basis, so if you are trying to return multiple orders, please return them separately to avoid issues or delays with processing.
  
  
• All returns are inspected upon receipt. Our team can reject and return a product if it is identified that the product has been abused.
  
  
• Personalised items will not be accepted unless the text is incorrect, or the item is faulty.
  
  
• Underwear, swimwear, and pierced jewellery cannot be returned for hygiene reasons.
  
  
• Items with deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned.